user reviews of BeyondTrust Remote Support

Updated SEPTEMBER 2021

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BeyondTrust Remote Support review

Stephen Hui
Stephen Hui
Solutions Architect - Team Lead at DataAssure
Easy to deploy, has good performance, good pre and post-sales support, and is an...
It's just a trade-off, not a complaint, that they could never put voice into it. It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice. It's no big deal. You have more sessions, you don't really need the voice part of it. It's...
BeyondTrust Remote Support review

Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees
Supports cell phone and desktop screen sharing, good performance, and user-friendly
It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but...

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