user reviews of BMC Helix ITSM

Updated JULY 2021

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BMC Helix ITSM review

reviewer1519866
Technical Program Manager / Site Lead at a computer software company with 51-200 employees
Lacking report functionality, complex to operate, but useful interactive activity...
The reports need improvement, it is not a good functioning tool. No one in my organization seems to be able to use the reports properly. I think it is a dysfunction in the product because there has to be a more simplistic form for building those reports to allow the extrapolation of information for trend analysis and other operations. You...
BMC Helix ITSM review

Mogle
Mogle
Senior BMC Remedy Consultant at Mogle & Partners Limited
Good knowledge management features in this highly scalable product
BMC Helix is a marketing term. The name changed from BMC Remedy ITSM to BMC Helix a few years ago. It's also linked to BMC's CMDB, where they have an image of all of the assets in the company. In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything. It might take...

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