user reviews of IBM SmartCloud Control Desk

Updated JULY 2021

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IBM SmartCloud Control Desk review

Klemen Muhvi?
Klemen Muhvi?
Computer System Engineer at Informatika d.d.
Centralized solution to efficiently take care of customer service calls
Because I have been working with SmartCloud Control Desk on a daily basis for eight years, I don't have any issues. I mainly hear our end users who do complain about some things, one of which is the user interface. The 7.611 version, for the users, and even, in my opinion, is not as pretty as it was. They went with simpler colors, but only...
IBM SmartCloud Control Desk review

Edwin  Salazar
Edwin Salazar
Software Specialist at GBM (an IBM alliance Company)
Easy to work with, offers good scalability, and has good reporting
The scalability is quite good with this product. If a company needs to scale, it can do so. This is particularly true on the cloud side of things. We have clients that have migrated more than 1,000 users over a week with no issue. We only ran into one issue with a client in relation to migrating over a message service. The solution made...

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