user reviews of Infraon IMS

Updated OCTOBER 2021

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Infraon IMS review

Maharajan S
Maharajan S
CISO / Associate Vice President - IT Infrastructure at a pharma/biotech company with 501-1,000 employees
Provides data accuracy for availability and policy harmonization
The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the...
Infraon IMS review

AashishGiri
AashishGiri
Chief Technology Officer at Leads Innovation
Gives us a single, consolidated view of our system, network, and ITSM...
In terms of improvements, I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution. In terms of additional functionality, a feature they may have but that I haven't been able to find is the ability for a manager to see all the tickets of his subordinates. It...

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