user reviews of JIRA Service Management

Updated JULY 2021

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JIRA Service Management review

Mark-Anderson
Mark-Anderson
Director of ERP Systems at Clesen Wholesale
Customizable, stable, and integrates well
The way it handles subtasks can be improved. We would really like the ability to have different types of subtasks. If we have a user story for a feature, we would like to have a subtask for documentation, a subtask for requirements, a subtask for development, and a subtask for testing. Right now, we just make four subtasks, but there is no...
JIRA Service Management review

Yaser_Kazerooni
Yaser_Kazerooni
Agile Couch at Fusoft
An excellent solution for tracking customer service issues and tracking technical...
I think that JIRA Service Desk is a very good product and that it is full of features that work well to manage tasks. It has the flexibility to handle many different activities and it is very good at this. Especially in the latest version, it has some new features and capabilities that were added so that it is even better. The one thing I...

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