user reviews of ServiceNow Now Platform

Updated NOVEMBER 2021

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ServiceNow Now Platform review

reviewer1432494
Technical Architect at a computer software company with 10,001+ employees
Agile and robust tool; needs some improvements.
As for what can be improved, the licensing and the pricing models are confusing. At least I found it a bit confusing. There are a lot of hidden costs in all these. It's a bit costly. But as a cloud application platform and a service provider, I think ServiceNow is now really improving. When comes to the cost part it is a bit tricky to...
ServiceNow Now Platform review

MalayKapat
MalayKapat
ServiceNow Technical Consultant - PPM and HR at a computer software company with 10,001+ employees
Service desk functionality that has many features and is highly customizable but...
There are several areas of the product that could use improvement. From a vendor point of view, I had an opportunity to work with them on their licensing model. It still needs some improvement in the way the licensing model works because it is a little bit complex and difficult to understand. They change it from time-to-time and sometimes...

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