user reviews of
Micro Focus Service Manager & ServiceNow

Updated JULY 2021

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Micro Focus Service Manager review

Islam Bayraktar
Islam Bayraktar
PPM Services Director at a tech services company with 51-200 employees
Incident management with good support but the configuration and reporting could be...
The reporting is not very strong. it can be improved. Customers need to combine different data from different sources to the same report, but it's quite difficult to do. You have to do it with many different versions. With the new version moving toward the codeless configuration is good, but it's losing flexibility. There should be a larger...
ServiceNow review

James Rountree
James Rountree
Senior Consultant at Rountree Technology Consulting, LLC
Solid, highly scalable, and has got all the features, but needs better reporting,...
The reporting, which also includes dashboards, needs to be improved. Both dashboards and reporting require subject matter experts. A lot of end-user configuration and functionality comes with ServiceNow and it is not bad, but when I want to do something slightly more sophisticated, I've got to get a ServiceNow subject matter expert to get...

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