user reviews of
Broadcom Clarity PPM & ServiceNow IT Business Management

Updated SEPTEMBER 2021

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Broadcom Clarity PPM review

Sergio Calvo
Sergio Calvo
Service Delivery Manager at Syntech
Strong tool with many available components
The initial installation is kind of simple, following the research, but the complexity begins when we need to customize part of the structure. For example, when we need to create a new field on the system we have to stop services and that's not possible in a protected environment. In a quality assurance environment, we need to open a change...
ServiceNow IT Business Management review

Raymond De Rooij
Raymond De Rooij
I&T Design & Execution Reliability Engineering at a financial services firm with 10,001+ employees
Stable and scalable, could improve dashboards and visualization
One of the key areas important to me is the reporting side. The dashboard interface is limited functionally and is not very user friendly or particularly intuitive so that, for example, if you want to combine or correlate incidents with relevant changes for a report, it's not easily done and makes reporting difficult. It's a gap in the...

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