User Reviews of JIRA Service Management & ManageEngine ServiceDesk Plus

Updated March 2024

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JIRA Service Management review

Anna Virtsan
Anna Virtsan
IT Project Manager at UkrSibbank
Centralized, user-friendly, and admin-friendly system
It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket. But with the notifications and reminders that Jira Service Management provides, we have reduced the time spent on tickets from a couple of weeks to just two to three days. It has...
ManageEngine ServiceDesk Plus review

Mohamed  Najeem
Mohamed Najeem
System Administrator at HRA
A complete ITSM tool offering easy workflows and modules to its users
The application works in a straightforward method every time when it comes to the on-premises part. There is an application drive, log drive, and a few things that must be taken into control, even the application that requires AV exclusion and all those things. They need to work on the aforementioned area. It would be better if they could...

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