user reviews of
JIRA Service Management & ManageEngine ServiceDesk Plus

Updated SEPTEMBER 2021

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JIRA Service Management review

Satyadeo Thakur
Satyadeo Thakur
Lead Consultant at Enquero Inc
Easy to set up and fair pricing, but should provide packages solutions
JIRA Service Desk is really good when you have a primitive environment where most of the Atlassian applications are already present. However, if you are just using JIRA Service Desk for making leads for an IPS and solution, then it becomes really difficult to get all these IPS and capabilities up and running. This is due to the fact that in...
ManageEngine ServiceDesk Plus review

Opoku Afriyie-Asante
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government with 5,001-10,000 employees
Easy to configure SLAs and generate reports
We are looking at options; whether to procure the new versions of ManageEngine or to look at other products like System Center Service Manager or ServiceNow and the rest. We haven't been able to scale to the newer versions. We've been using just the same version for so many years. We are now looking at testing and reviewing other products...

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