User Reviews of Helix ALM & TestRail

Updated March 2024

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Helix ALM review

Harold Pogue
Harold Pogue
Global IT Director of Digital Platforms. Digital and Connected Commerce at a healthcare company with 10,001+ employees
Helix ALM is insanely configurable, with great traceability, and flexibility
The most valuable features of Helix ALM are traceability and flexibility. One thing that distinguishes Helix ALM from other solutions is that it is a hybrid cloud model. Helix ALM is not a full cloud implementation like Valerian, Jira Jama, or Atlassian, where we just go through a browser onto the cloud. In the case of Helix, we have code...
TestRail review

Hema Patil
Hema Patil
Software Affiliate at a pharma/biotech company with 1,001-5,000 employees
Various test case templates and test artifact maintenance make for a highly...
Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow. Additionally, whenever there is a new version update to the cloud version, we sometimes face issues. We try to reach out to the technical team, and it requires...

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