user reviews of
Jira Align & ServiceNow DevOps

Updated NOVEMBER 2021

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Jira Align review

Srinivasan Rengarajan
Srinivasan Rengarajan
Chief Technology Officer at Ongil Private Limited
An easy learning curve with great integrations; reporting provides good visibility
One aspect that could be improved is that a ticket is declared as completed only when it is in the last column of the Jira board, regardless of the state it's in so that completed tickets don't get picked up because it goes by column rather than status. It's an annoying feature of Jira which they could improve. They could also add...
ServiceNow DevOps review

Anthony Gregg
Anthony Gregg
Technical Engineer (Retail Group) at a retailer with 10,001+ employees
A stable solution that is useful for cases and incidents tracking and help desk...
Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous...

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