free case study: an unbiased review of BMC Helix ITSM
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BMC Helix ITSM review
IT-Consultant at a computer software company with 201-500 employees
A highly-integrated solution that could be more simplified
I would absolutely recommend BMC Helix ITSM. There are two solutions to look out for: BMC and ServiceNow. I think both solutions are great solutions but I can't say which one is better. For a smaller company, a solution like JIRA Help Desk may be better. BCM can be quite complex as there are many modules that are not easy to handle....
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