free case study: an unbiased review of BMC Helix ITSM

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BMC Helix ITSM review

Technical Program Manager / Site Lead at a computer software company with 51-200 employees
Lacking report functionality, complex to operate, but useful interactive activity...
The reports need improvement, it is not a good functioning tool. No one in my organization seems to be able to use the reports properly. I think it is a dysfunction in the product because there has to be a more simplistic form for building those reports to allow the extrapolation of information for trend analysis and other operations. You...

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