free case study: Gaye Stone's unbiased review of Calabrio WFM

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Calabrio WFM review

Gaye Stone
Gaye Stone
Customer Service Analyst/Scheduler at Tucson Electric Power
The Copy Schedule Activities reduces time spent for changing activities. Agents...
I cannot speak about the difference for the QM software. My main use is of the WFM software. A few of the features were "nice to have" features, but version 9.3 had some "deficiencies". The main problem was not being able to run scenarios in a pseudo scheduling area, so the way Calabrio is now, agents can possibly see test scenarios....

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