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Principal Consultant at It Consultants
The ability to specify event rules and SLAs helps automate manual processes
I think some of the work they're doing with the xFlow interface and the more collaborative tools. I think that's helping because this new generation of people like the social-media style of collaboration. I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and...
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