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Freshdesk review

Director of IT at a wholesaler/distributor with 51-200 employees
Solid, good price, simple to use, and requires negligible training effort
We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than having to create the parent-child hierarchy that they have set up. It generates a proliferation of tickets that I really don't want to have....

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