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Freshservice review
Network Analyst at a real estate/law firm with 1-10 employees
Useful for tracking, merging, and assigning tickets
Create a plan and know in advance the ticket types and the categories that you want. Plan the subitems and the hierarchy structures for these identified categories. After you've set it up, if you want to make changes, you would require some kind of workaround to translate one category to another. That's why it is important to make sure that...
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