free case study: an unbiased review of Freshservice

Simplify your research with trusted advice from people like you. Would you like to learn about products from people using them now?

Download this FREE Help Desk Software case study, based on an UNBIASED USER EXPERIENCE with Freshservice:

Where should we email your case study?

Freshservice review

Network Analyst at a real estate/law firm with 1-10 employees
Useful for tracking, merging, and assigning tickets
Create a plan and know in advance the ticket types and the categories that you want. Plan the subitems and the hierarchy structures for these identified categories. After you've set it up, if you want to make changes, you would require some kind of workaround to translate one category to another. That's why it is important to make sure that...

Since 2012, we've had 535,544 professionals use our research.

As seen in