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HEAT Service Management review
Principal Accountant at a government with 51-200 employees
Good incident management and escalation but it is difficult to learn and customize
My role is self-service. Sometimes I can't get the reports that I want until I go to the manager. His role allows for more reporting options, whereas mine is rather limited. Sometimes I feel even they need to put more into the new report. The standard reports are great, but they do not communicate as much. Another thing is to have more...
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