free case study: AubreyMokgadi's unbiased review of HEAT Service Management

Simplify your research with trusted advice from people like you. Would you like to learn about products from people using them now?

Download this FREE Help Desk Software case study, based on AubreyMokgadi's UNBIASED USER EXPERIENCE with HEAT Service Management:

Where should we email your case study?

HEAT Service Management review

Principal Accountant at a government with 51-200 employees
Good incident management and escalation but it is difficult to learn and customize
My role is self-service. Sometimes I can't get the reports that I want until I go to the manager. His role allows for more reporting options, whereas mine is rather limited. Sometimes I feel even they need to put more into the new report. The standard reports are great, but they do not communicate as much. Another thing is to have more...

Since 2012, we've had 534,768 professionals use our research.

As seen in