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Hornbill Systems Supportworks review

it_user290337
Senior Supportworks Consultant at a construction company with 1,001-5,000 employees
Locally installed versions of it provide an impressive range of customizations,...
Customer Service: I'd rate it as a 5/10 or 6/10. Four years ago, I would have given it an 11 or 12 (out of 10!). Individually, the people at Hornbill are fantastic and very helpful. But, I think the corporate approach to training and support has changed, meaning even small requests have to go through official channels which can be time...

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