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Manager Shared Integration Platform at a insurance company with 10,001+ employees
Offers a good SLA, with technical support available to help, but lacks documentation
We've had some issues upgrading to the latest version of the solution. The documentation could be improved. When we download a fix that was expected to be seamless to install, it wasn't. In the past, it was easy just to go to any product and download the documentation. If you had the license, you download the product, install it, look at...

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