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IBM B2B Integrator review

Integration Techinical Lead at a logistics company with 1,001-5,000 employees
One of the Powerfull & stable tool out there to handle B2B
Customer Service: There are three types of issues. Simple, medium and complex. For simple issues we were able to find some answers from Knowledge base. For medium issues we used to raise tickets with L1 where some of them are solved or we get L2 involved. For complex issues we hit L3 and it many end up as product enhancement request...

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