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IBM FileNet review

VP Shared Services at a financial services firm with 10,001+ employees
We digitize our content, place it into the repository, and share it across...
Technical support is not bad. But the problem with the technical support is that it is time zone-based. So, if we have an issue that is brought across a number of time zones, this will happen: We'll start working with one technical resource; we'll finally start getting working on it when, all of a sudden that technical resource has to...

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