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Infraon Desk review
Reviewer972345
Operations Head at a comms service provider with 201-500 employees
Helps us monitor customer ticket SLAs and enables us to understand why SLAs are...
There are a lot of predefined reports but we asked for a lot of changes. The problem is that every organization has its own processes and needs. As a result, we had to do a lot of customization on the reporting. The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG...
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