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Service Delivery Manager at a tech services company with 51-200 employees
Great workflow sensibility and very stable but needs updating
The user and group management could be improved in a big way. There really are a lot of administrative areas that require a lot of screens which could be improved in many ways. A lot of the user interface could be updated. Technical support is lackluster. It could be improved. They need to address a lot of the requests that people have had...

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