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ManageEngine ServiceDesk Plus review
Head of Global IT Delivery at Acino Pharma AG
Offers a complete set of features and allows us to set up different service...
Its reporting could be improved. The current list of predefined reports seems to be fine for most of the customers, but there should be some tools to allow us to create highly customized reports for measuring different KPIs. We should also be able to connect some kind of BI to it. We haven't yet implemented it, and we are currently...
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