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OpenText Network Node Manager i review
reviewer1336677
PM at a energy/utilities company with 10,001+ employees
Reduces the need for separate diagnostic and network monitoring tools
I would say that they definitely need to improve their support features — this is a problem. When I open a ticket, usually they respond very late. Some of the people I negotiate with seem undertrained. They don't know much about the tool; they have to ask their high-level colleagues. This takes a lot of time and it's pretty frustrating to...

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