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Micro Focus Service Anywhere [EOL] review

AsstDirector497
AsstDirector497
Assistant Director, IT Operations at a financial services firm with 501-1,000 employees
The self-service portal and dashboards are good. Reporting is a challenge.
Reporting is a challenge. We're working out how we can effectively report on what's going on. The other thing is that Service Anywhere seemed to have, or HP when they designed this, seemed to come up with this idea and they deviated a little from standard service management terminology and practice. They have a thing called a "support...

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