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OpenText Service Manager review
it_user469491
Release Manager at United Airlines
The GUI interface portion of it is easy to use. When I have to revert to the...
I didn't have a decision in that. That was made by the change management organization. They wanted to switch. They wanted something that could be interfaced with mobile phones that could send the approval notifications to the mobile phones or so the IM tickets could be sent to the mobile phones. I get them on my phone now. So that I can...

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