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OpenText Service Manager review
IT Business Systems Reporting Architect at a manufacturing company with 1,001-5,000 employees
Supports multiple, different approval routes for catalog items.
There could be some slight fixes to managing the catalog, because you can customise the items so much you can't really change the items in dropdown lists easily. In the catalog you can have dropdowns which are managed by a list in the background. For example you could have a dropdown of pc equipment. If a new item of equipment is available...
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