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NICE CXone review

it_user674073
Principal Writer & User Experience Design at a tech company with 201-500 employees
Some of the valuable features include a WYSIWGY editor that generates HTML and CMS...
* Workflow: There are status indicators that imply draft -> finished, but they don’t really work that way. * Better support for the contextual hiding of content. Right now, the only filters are pro and non-pro. The user should be able to create filters to hide or not hide content. * Can’t use a third-party link checker because MT creates...

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