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Senior Director Platform Management at a real estate/law firm with 10,001+ employees
Cost-effective for medium enterprises, stable, and easy to configure, but needs...
Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should...
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