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Innovation Manager at a financial services firm with 1,001-5,000 employees
Increases the omnichannel for communication, but the reporting is difficult and...
We haven't really leveraged the reports. The reports are sort of difficult and archaic, e.g., how it downloads into Excel. They are not in a usable manner where other people can look at them. I personally will look at them, but the reports are not the easiest to generate from their system. This is an area for improvement. Another area for...
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