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Implementation Team Lead at a marketing services firm with 501-1,000 employees
We can create Dashboards showing which clients are receiving a high level amount...
* Why is merging Cases not something that comes out-of-the-box? We had to purchase Case Merge Premium to merge our Cases. * The Macro creation isn’t very user friendly. It would be beneficial to organize the macros into folders also. I think the average support rep without Salesforce knowledge would have issues creating macros. * When...
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