free case study: Khaled Mostafa Gaafar's unbiased review of SCSM
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SCSM review
Khaled Mostafa Gaafar
ITSM & Project Management Consultant at a tech services company with 11-50 employees
Good technical support and integration capabilities but it needs to be easier to...
One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have. There are very few default reports available and to create a custom report requires some special skills. The solution would benefit from making reporting and creating...
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