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ServiceNow review

reviewer1550787
PM at a transportation company with 10,001+ employees
Good automatic workflows, excellent technical support, and has the capability to...
The licensing needs to be divided into tiers in order to attract lower-level users. Right now, the licensing is kind of an all or nothing and so what happens is, is that either somebody has full access or they don't have any access due to the way the licensing works. There is this kind of view for ITIL purposes access that we kind of need,...

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