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ServiceNow review

James Rountree
James Rountree
Senior Consultant at Rountree Technology Consulting, LLC
Solid, highly scalable, and has got all the features, but needs better reporting,...
The reporting, which also includes dashboards, needs to be improved. Both dashboards and reporting require subject matter experts. A lot of end-user configuration and functionality comes with ServiceNow and it is not bad, but when I want to do something slightly more sophisticated, I've got to get a ServiceNow subject matter expert to get...

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