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Spiceworks review
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
As a centralized helpdesk solution, it's been a huge success for our account and...
We are a IT consulting firm for several companies and implemented SpiceWorks for a centralized help desk solution. Now each customer can submit a help desk ticket, it then is routed to a technician who then contacts the customer. We copy the customer, lead technician, and the account manager to not only close the communication gaps but to...
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