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SysAid review
Dave Joseph
Help Desk Administrator at a transportation company with 1,001-5,000 employees
Increases the efficiency of technicians and departments
The administrative side of the user interface could be a little more user-friendly. It is easier for me to export our reports into Excel, then do a server retrieval and get the information. Whereas, to do a report, you have to go through a configuration type of process, which is kind of difficult and complicated. I have been using this...
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