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Zendesk review
Sr Director of Channel Sales and Customer Service at a tech services company with 501-1,000 employees
The UI allowed our service reps to capture and log all activity related to an...
Zendesk helps differentiate our staff into the different business units that they are responsible for. Additionally, this add-on helps us with reporting on the specific areas of the business we need to track separately. Second to the add-on is the Help Center. In conjunction with the multi-brand feature, using the Help Center by brand...
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