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Zendesk review
Senior Operations Manager at a tech services company with 1,001-5,000 employees
For us, it does what we need, which is ticketing, reporting, automation,...
* They should build in a ticket auto-assignment module, which would be amazing. This would set Zendesk apart without having to use third-party apps. Although these are fantastic and useable, they would allow for consulting opportunities for them and really tailor the ticket management solution for a prospective customer. * Partitioning...
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