Support from Hillstone E-Series has a shortcoming that needs improvement. Our company would recommend that it would be good if Hillstone could dedicate an area-wise support team for the firewall provided by Hillstone. Hillstone can give a single email address to its customers for raising tickets and make it an easier process to manage. In the current scenario, while considering the global level, when an email drops in, Hillstone assigns an engineer, which takes time. It should be easier to manage the ticketing process of the support team. I would want Hillstone E-Series to have a built-in switching capacity similar to Fortinet.
