2020-11-19T10:59:14Z

What advice do you have for others considering Oracle CRM?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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19 Answers

ME
Real User
Top 20
2023-11-03T12:19:53Z
Nov 3, 2023

Oracle CRM has become an old technology in the market, so most of our company's customers have moved on to products offered by Salesforce. I recommend the solution to those who plan to use it. I rate the overall solution a seven out of ten.

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Ahmad AlBabilli - PeerSpot reviewer
Real User
Top 10
2023-10-09T06:36:26Z
Oct 9, 2023

Oracle is focusing on Fusion CRM. Overall, I rate the product a seven out of ten.

KibueGacuca - PeerSpot reviewer
Reseller
Top 10
2023-10-06T12:44:08Z
Oct 6, 2023

We would recommend the solution only for enterprise clients. It is not suitable for small and medium businesses. It is a good solution. Overall, I rate the product an eight out of ten.

AA
Consultant
Top 20
2023-08-31T09:56:00Z
Aug 31, 2023

I would recommend Oracle CRM, as it is a user-friendly solution. I rate it eight out of ten.

Ibrahim Youssef - PeerSpot reviewer
Real User
Top 20
2023-07-25T07:06:49Z
Jul 25, 2023

I recommend Oracle CRM for large-scale organizations. I rate it an eight out of ten.

Salah Fateen - PeerSpot reviewer
Consultant
Top 10
2023-06-19T12:44:34Z
Jun 19, 2023

I rate the overall solution a seven out of ten.

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PAUL OMANGA - PeerSpot reviewer
Real User
Top 5
2023-04-13T11:56:45Z
Apr 13, 2023

I'm not sure which version of the solution we're using. We have a team that maintains it directly. I am simply an end-user. I'd rate the solution seven out of ten.

Mohamed Wahba - PeerSpot reviewer
Real User
Top 5
2023-01-05T16:00:12Z
Jan 5, 2023

I give the solution an eight out of ten. I'm wondering if it's possible to use cloud-based eCommerce with our on-premise system. Is there a way to integrate the two, or are they incompatible? I'm going to standardize everything and not go for a lot of software or a lot of solutions from different vendors. I prefer just scalable solutions. We cannot deny that all things, CRP included, have some weaknesses. This is easy to implement using Oracle, but that's why we can complement this weakness with one from some other vendors who have the domain in manufacturing in a specific industry. Our eCommerce module needs to be seamlessly integrated with other modules, taking into account our huge product inventory and the fact that we have customers both from the B2B and B2C sectors because our B2B sector is the largest. We also have other considerations, like getting products from suppliers.

MA
Real User
Top 20
2022-10-20T07:58:33Z
Oct 20, 2022

We choose this solution because we use the Java language for our Oracle database and having our CRM be from Oracle would have beneficial integration to ensure stability. My advice to others is they should use the solution, it is priced well and Oracle is a good company. I rate Oracle CRM a nine out of ten.

AK
Real User
Top 5
2022-06-08T07:16:17Z
Jun 8, 2022

I installed the demo six months ago. I was using some variance of version 12. Eighter 12.0.8, 0.2, 0.8 or 0.9. I recommend solutions according to the client's business needs. If they need something that is more flexible and giving them all that they need on-premise, I will advise them to get it. If they are needing a lot of functionality that's related to other products, or clouds, I will recommend other options that aren't Oracle. I'd rate the solution nine out of ten.

Hasan Haseeb - PeerSpot reviewer
Reseller
Top 5Leaderboard
2022-05-13T13:41:37Z
May 13, 2022

I wouldn't recommend Oracle CRM for everybody, but it's good for those with big requirements. I would rate CRM as eight out of ten.

Kishore C - PeerSpot reviewer
Real User
Top 10
2022-04-25T09:35:00Z
Apr 25, 2022

If you are looking for a solution to be deployed on-premise and need a scalable solution for a Silicon Valley, telecon or banking company, I would recommend Oracle. This is because Oracle offers stability, plug and play functionality and integration to billing systems. If you are looking for solution for a medium-size e-commerce company or OEM, I would recommend Salesforce or SAP. Before deciding on the right solution, it is important to map out all of your requirements and the level of customization needed. I would rate this solution an eight out of ten.

MihaiAlexandru - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-04-06T11:59:32Z
Apr 6, 2022

I would rate Oracle CRM a nine out of ten.

NT
Real User
2022-01-28T11:51:12Z
Jan 28, 2022

I would recommend this solution. I would rate this solution 7 out of 10.

AS
Real User
2021-12-17T08:46:00Z
Dec 17, 2021

I rate Oracle CRM a seven out of ten.

MM
Real User
2021-07-04T10:52:47Z
Jul 4, 2021

I rate Oracle CRM an eight out of ten.

NS
Real User
2021-01-30T00:42:17Z
Jan 30, 2021

I would rate Oracle CRM an eight out of ten.

CQ
Real User
2020-12-31T07:02:04Z
Dec 31, 2020

I recommend the product, but only if you are planning to have a longterm contract. I understand that there are other solutions on the market and they might be cheaper but if you like to have a long-term contract and you like to integrate Oracle is the best option. Furthermore, If you don't have the intention to integrate with any ERP, then this is one of the best options, together with Salesforce. In our case, we prefer to have the product for the same vendor. That's why we didn't choose Salesforce, even though Salesforce might have a better recommendation or a better ranking. Both of them, Salesforce and CX are on the top five worldwide and in the Cloud. We are planning to put CX in another plant during this next year, 2021. And we are very happy with the product. I rate Oracle CRM a nine out of ten.

SA
Real User
2020-11-19T10:59:14Z
Nov 19, 2020

I don't know if we plan to keep using this solution. I know our company likes the product and wants to use it. I would recommend this solution. It is a really solid and useful product, but to really take full advantage of this solution, you should be a really big sized company. It is an excellent product for big companies that manage so much data. It is not a cheap solution, so be sure that your company size is aligned with this kind of product. I would rate Oracle CRM a nine out of ten.

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
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