2020-09-27T04:10:06Z

What is your experience regarding pricing and costs for Microsoft Dynamics CRM?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
24

24 Answers

Arun Srivastav - PeerSpot reviewer
Reseller
Top 5
2024-02-19T10:22:00Z
Feb 19, 2024

Microsoft Dynamics CRM is a little expensive solution. The solution is not very economical for small-scale and mid-scale businesses. Microsoft should lower the per-user cost for the solution. My customers pay approximately $3,000 a month for the solution. On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing from seven and a half to eight out of ten.

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Cirvesh-Daga - PeerSpot reviewer
Real User
Top 5Leaderboard
2024-02-15T14:20:45Z
Feb 15, 2024

There's an enterprise architect and sales team who handle the cost and customer-facing licensing changes. However, we've done bulk licensing (location-based) and yearly licenses in the past.

Nikhil Kurup - PeerSpot reviewer
MSP
2023-07-13T11:03:00Z
Jul 13, 2023

Microsoft Dynamics CRM is an expensive solution. I rate Microsoft Dynamics CRM an eight out of ten for pricing.

Ricardo Elorza - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-03-09T22:00:00Z
Mar 9, 2023

The pricing is excellent. I would rate it nine out of ten.

PS
Real User
Top 20
2023-02-13T20:28:52Z
Feb 13, 2023

The solution is expensive. I rate the price of Microsoft Dynamics CRM a four out of ten.

MA
Real User
Top 20
2023-01-23T16:07:12Z
Jan 23, 2023

On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing.

Learn what your peers think about Microsoft Dynamics CRM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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SM
Consultant
Top 20
2023-01-23T10:27:02Z
Jan 23, 2023

I give the price of the solution an eight out of ten.

TY
Real User
Top 5
2022-10-31T19:20:06Z
Oct 31, 2022

I find the solution to be expensive.

Gaurav Chauhan - PeerSpot reviewer
Real User
Top 10
2022-10-25T14:20:50Z
Oct 25, 2022

We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it.

JF
Real User
Top 5
2022-09-20T15:11:00Z
Sep 20, 2022

The cost varies on multiple factors including customization and the number of users.

SR
Real User
Top 20
2022-08-29T19:15:46Z
Aug 29, 2022

I don't have details about the licensing cost of Microsoft Dynamics CRM because it's the procurement team that's in charge of it.

Cameo Mbowane - PeerSpot reviewer
Reseller
Top 5Leaderboard
2022-08-01T13:27:20Z
Aug 1, 2022

The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85.

Dinesh Parashar - PeerSpot reviewer
Reseller
Top 5
2022-06-30T07:45:24Z
Jun 30, 2022

Microsoft Dynamics CRM's price is too high.

MirziyodMirsaatov - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-06-02T09:23:25Z
Jun 2, 2022

The annual license for Microsoft Dynamics CRM could be reduced, it is expensive.

Roymell Santos - PeerSpot reviewer
Real User
Top 5
2022-05-22T06:07:21Z
May 22, 2022

The cost could be cheaper. I would rate them 3 out of 5.

SB
Real User
2022-05-20T01:40:31Z
May 20, 2022

The implementation depends on the number of licenses, as well as the partner who is also implementing. It also depends on the core processes you want to bring in. The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done.

CB
Real User
Top 5Leaderboard
2022-05-10T08:52:27Z
May 10, 2022

Microsoft Dynamics CRM is very affordable if you use the yearly subscription.

Samaiea Fernandes - PeerSpot reviewer
Reseller
Top 5Leaderboard
2022-04-27T08:19:22Z
Apr 27, 2022

Dynamics CRM's pricing is fair.

Benoit Tellier - PeerSpot reviewer
Real User
Top 10
2022-03-17T19:58:55Z
Mar 17, 2022

The solution is open source and is free. However, it does require a Dynamics 365 subscription.

VJ
Real User
2022-01-31T16:21:38Z
Jan 31, 2022

Pricing for this software could be cheaper.

LC
Real User
2021-12-07T18:58:14Z
Dec 7, 2021

We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support.

NH
Real User
2021-10-22T18:36:51Z
Oct 22, 2021

The price of the solution is good but could be cheaper.

SP
Real User
2021-09-23T20:04:35Z
Sep 23, 2021

It's kind of pricey. It's about $50 or $60 per user. I have never been on the sales side of it or watched the organization from a licensing perspective. I don't know if it's higher or lower than what else is available. If I was a small business, that price would be too high for me if I was going to run it for my own practice as an individual. I'd either not use it or use something else - maybe something that's cheaper or supports just what I need.

ZL
MSP
2020-09-27T04:10:06Z
Sep 27, 2020

The pricing is okay. It's not overly expensive.

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth. One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals...
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