2019-10-23T05:52:00Z

What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
15

15 Answers

Karthik Kambhampti - PeerSpot reviewer
Real User
Top 10
2023-09-21T08:55:00Z
Sep 21, 2023

The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are provided by ServiceNow themselves, while others are not. If you purchase an app from a vendor partner or the partner ecosystem, that could be an extra cost. The additional cost could be where no standard applications are involved, and you need to build it from the ground up using a Greenfield approach. The utilization of ServiceNow as a product generally pertains to the license and the implementation or purchase of additional plugins. I rate the solution’ pricing a seven or eight out of ten, where one is cheap, and ten is expensive.

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Nalin Kumar - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-07-07T08:02:20Z
Jul 7, 2023

The solution was quite expensive. However, the results we get from the product are worth more than what we spend on the product.

ManishaVerma - PeerSpot reviewer
Real User
Top 10
2023-04-07T12:04:08Z
Apr 7, 2023

I do not have pricing information. I have used the demo version in the past.

RY
Consultant
Top 20
2023-02-22T09:43:54Z
Feb 22, 2023

The licensing is based on metrics and is tailored to customer's needs. Pricing depends on how you negotiate licenses. The cost charged to you might not be the same as the cost charged to me. The pricing is rated a three out of ten because the solution is more expensive than other products.

LL
Real User
Top 20
2023-01-05T12:13:19Z
Jan 5, 2023

They could somewhat improve on pricing. On a scale of one to 10, with one being the cheapest and 10 being the most expensive, I would rate the solution's pricing a seven.

FabrizioMagistrelli - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-01-04T17:00:49Z
Jan 4, 2023

When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying. It's an extra £8,000, but then they would help you drive the adoption better or whatever you need for the business. I only used them for the last few months and then they said that it would be chargeable at our next renewal. I would rate the cost as five out of ten.

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MohammedHashim - PeerSpot reviewer
Real User
Top 5
2022-08-16T13:11:00Z
Aug 16, 2022

Since we are a managed service provider, we buy it annually. While we might charge back to the business and charge back to our end. We also have some business people, consumers, and customers. For them, we do it monthly. From our direct contracting perspective with ServiceNow, it's an annual fee. The cost of the solution should not be more than $50,000 annually. We use the high-end version; we don't use a standard version. We have many other integration hubs and other things, so it's a bundled product. From a dollar-to-dollar comparison, they're expensive. They're actually more expensive than, probably, Clarity. They're actually more expensive than whatever you have from a portfolio management option from Atlassian. However, if I look at the whole ROI, it is reasonable. That said, of course, we would love it if the price was reduced. I'd rate the solution four out of five in terms of value for money.

DK
Reseller
Top 20
2022-06-21T08:21:00Z
Jun 21, 2022

Pricing-wise, I can't comment individually on this, as it depends on the region. It depends on the overall number of licenses. It also depends on other factors like what are the other solutions, are the products we are taking from ServiceNow. Generally, it's neither cheap nor very costly. For a customer who has already ServiceNow ITSM and some other products in place, I would say it's moderate.

Bharat Nutakki - PeerSpot reviewer
Real User
Top 10
2022-05-19T10:54:00Z
May 19, 2022

We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high.

Kees Beets - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-04-27T08:20:39Z
Apr 27, 2022

I am not aware of how much we are paying for the licensing.

GF
Real User
2022-03-14T16:13:00Z
Mar 14, 2022

The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on.

Daniel Guimaraes - PeerSpot reviewer
Real User
2022-02-06T07:27:55Z
Feb 6, 2022

We are in Brazil, and for us, it could be a little expensive the licensing for some cases.

KD
Real User
2021-09-25T04:42:00Z
Sep 25, 2021

They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR.

PP
Real User
2020-01-15T08:04:00Z
Jan 15, 2020

I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit pricer than other options on the market.

BP
Consultant
2019-10-23T05:52:00Z
Oct 23, 2019

Compared to CA, ServiceNow is more expensive. When you pay for your licensing, you must also pay for an SLA.

ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives. ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the...
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