2019-11-21T10:01:00Z

What needs improvement with Acronis Backup Cloud?

Miriam Tover - PeerSpot reviewer
  • 1
  • 5
PeerSpot user
14

14 Answers

GC
Real User
Top 5
2023-05-25T07:46:00Z
May 25, 2023

The pricing policies could be improved. So in future releases of the product, I would like to see better pricing, primarily. In the future releases, it would be great to have system protection and vulnerability assessment as additional features.

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Pramod Kurian - PeerSpot reviewer
MSP
Top 10
2023-04-27T15:31:00Z
Apr 27, 2023

Acronis comes out with many features and functions that most people don't use. They should provide more training so that people can leverage these options. Acronis keeps introducing new features that most people are not aware, or they are not encouraged, or they are not informed. So typically, what happens is that I install cloud backup, and my backups are going on. I don't try to innovate on that any further. But Acronis keeps bringing in features. They should educate the customers so that they can benefit from it. There is more room for improvement in the training.

Daniel Inyang - PeerSpot reviewer
Real User
Top 5
2023-02-15T15:47:00Z
Feb 15, 2023

What's lacking in Acronis Backup Cloud is a unified dashboard or console that lets you see the backup status of all clients. Currently, each client has his dashboard for status monitoring, but I want Acronis Backup Cloud to implement a unified console or dashboard for monitoring. Compared to Veeam Backup & Replication, Acronis Backup Cloud lacks the Hyper-V replication feature present in Veeam Backup & Replication.

Fernando Solano - PeerSpot reviewer
Reseller
Top 20
2022-08-08T15:38:32Z
Aug 8, 2022

Acronis Backup Cloud can improve by having fewer updates and patches to the solution. Additionally, should improve the functions that already exist in the solution rather than add new ones.

RA
MSP
Top 10
2020-06-11T08:09:22Z
Jun 11, 2020

Technical Support /Partner Support is Bad. They need significant improvement

Daniel Inyang - PeerSpot reviewer
Real User
Top 5
2020-05-10T08:05:59Z
May 10, 2020

Technical support could be improved, they're not very timely in their response.

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DS
Real User
2020-03-25T07:03:01Z
Mar 25, 2020

I would like to see enhancements made to the security.

FK
Real User
2019-11-21T10:01:00Z
Nov 21, 2019

With the previous version, it was possible when having a cloud solution, to back up the data on-premises. Now it is no longer possible, and I don't really know why. When we have the cloud subscription we have to pay to have on-premises capabilities. That is not really ideal for customers. To make the solution better, the pricing should be a big consideration. When I'm talking about pricing, I'm addressing specifically the African market. Most of the time pricing causes our customers to back away. Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly.

MD
MSP
2021-11-18T16:42:23Z
Nov 18, 2021

The solution could improve by being more user-friendly.

DS
Real User
2021-02-14T15:22:49Z
Feb 14, 2021

The technical support could be improved. When you create a ticket, the responsiveness you would expect is lacking.

YC
Real User
2020-12-27T09:06:00Z
Dec 27, 2020

There could be some changes done to the action page to simplify it. For example, when you want to do any actions with VM there could be more informative on the actions being done. Currently, there are just icons with no description of what the option does. The last improvement I would like to see is more information on the stages you are currently on and continually as you go through the process.

EI
Reseller
2020-07-12T11:48:49Z
Jul 12, 2020

I would like to have support for agentless backup, where you don't have to install an agent on the host.

RA
MSP
Top 10
2020-06-25T08:21:00Z
Jun 25, 2020

I would recommend for them to improve reporting. There should be better customer and partner support. Both are very bad at this moment. The product looks promising and we are eagerly waiting for further releases with cybersecurity tools as well.

Daniel Inyang - PeerSpot reviewer
Real User
Top 5
2020-05-07T05:03:34Z
May 7, 2020

Technical support needs to be improved because they do not respond in a timely fashion.

Acronis Cyber Protect Cloud unifies backup, anti-malware, antivirus and endpoint management capabilities (such as vulnerability assessments, patch management, remote access and monitoring, etc.) in one integrated, easy-to-use solution designed for service providers. All your infrastructure is managed through a single console and you need just one agent on an endpoint to take advantage of all capabilities. The unique integration enables service providers to reduce complexity and make security...
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