2019-02-12T12:12:00Z

What needs improvement with Check Point Harmony Email & Office?

Julia Miller - PeerSpot reviewer
  • 0
  • 7
PeerSpot user
33

33 Answers

Suresh Pathipatti - PeerSpot reviewer
Real User
Top 5
2024-02-27T08:34:54Z
Feb 27, 2024

At the time of the purchase of the product for the users in my company, I am unable to see or get details of the users for whom the product has been purchased. I need to go to Check Point's admin portal if I want to see the license list and the details of the users of the tool, making it an area of concern where some ease of process should be provided from an improvement perspective.

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AshleyMorales - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-11-21T15:08:00Z
Nov 21, 2023

The product is a very effective tool. It provides a lot of security to ensure the confidentiality of the information. Although it has good characteristics, it should improve the graphical interface and the latency that it sometimes presents. They should also improve the quality of technical support since, in the last few years, they have lowered the quality of SLA response and do not provide concise solutions. They should also generate a knowledge base where the unified information or the most common errors are found so as not to depend so much on support.

JP
User
2023-11-16T14:19:00Z
Nov 16, 2023

There are a few features that are more geared towards Microsoft users rather than Google, for example, user-reported phishing. It's not fully integrated with Google Workspace, and the statistics don't update in real-time. We appreciate that Microsoft has the larger market share, and Check Point has been improving its Google integration. However, more advancements would be appreciated. That being said, the "What Google wouldn't have caught" report was extremely valuable to us in showing value.

Harish (Kumar) - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-11-01T16:30:37Z
Nov 1, 2023

There are a few areas for improvement. One is the occasional sluggishness or latency, which is likely due to the cloud-based nature of the solution. So, the performance can be better. Additionally, while Harmony Email can detect phishing emails that Google has missed, it would be even better if it could automatically quarantine or delete these emails. Since we use multiple Google Workspace accounts across three separate domains, it would be incredibly helpful if Check Point Harmony Email could provide a single dashboard that consolidates all of this information. Additionally, Harmony Email should support other email providers beyond Microsoft and Google, as I also use Joho with over a thousand email IDs. Having a unified dashboard and expanding support to other email providers would significantly enhance the product's usability for many users. Currently, I have to rely on a separate gateway solution, like Cisco, to protect my Joho emails. It would be much more convenient if Harmony Email could handle all of my email protection needs.

reviewer2584944 - PeerSpot reviewer
User
Top 10
2023-10-11T20:11:00Z
Oct 11, 2023

It would be good to have the option to export the respective record data from dashboards or logs to .csv or other files. That will help in creating more filters and analyzing the data. Providing more Training videos and documentation will be helpful for beginners to understand how checkpoint works.

Alejandro Flores. - PeerSpot reviewer
MSP
Top 5
2023-10-11T18:41:00Z
Oct 11, 2023

They should consider a module that allows the customizing of reports so we can generate executive information for the client (to explain in simple language the general security situation in the SaaS environment). Reports should be presented in such a way that they are readable by non-technical work groups who are involved in information protection and who may misread the information on the dashboard and make incorrect decisions.

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reviewer1093134 - PeerSpot reviewer
User
Top 20
2023-10-11T13:18:00Z
Oct 11, 2023

The integration with Gsuite could be improved, especially when reporting the amount of emails it manages to filter. It could be improved to obtain a greater level of detail, unlike Office 365, which offers an extreme level of detail and facilitates the management and comparison of what is happening with respect to the mail. Its integration with Gsuite is simpler and has that point against it, however high levels of detail can be obtained in the reports of the solution. On the other hand, the ease of administration and threat detection capabilities are its strong points, and it stands out from other solutions that I have had the opportunity to test before.

Lissette Acurio - PeerSpot reviewer
Reseller
Top 5
2023-08-18T15:39:00Z
Aug 18, 2023

The left-hand feature can be made more granular for the implementation of the policy. Our clients want two solutions integrated into one, so this feature would help.

PRADIPJOSHI - PeerSpot reviewer
Real User
Top 20
2023-08-03T02:55:00Z
Aug 3, 2023

They must provide security to Rediffmail and other email service providers. At present, it is limited to only two email services. They should also offer additional protection to Zoom, Cisco Webex, BlueJeans, and StarLeaf.

Konstantinos Mourikis - PeerSpot reviewer
Reseller
Top 10
2023-07-21T08:19:27Z
Jul 21, 2023

The price has room for improvement. Perhaps, if Check Point offered an SMB bucket for up to 100 users or a similar option. This could be beneficial as it would likely result in a more cost-effective solution. I would like Check Point to extend its coverage to include more cloud applications. Currently, 95 percent of our customers are using Office 365 or Google Mail. It would be beneficial if the solution covered a broader range of applications.

Mitesh D Patel - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-06-26T10:02:31Z
Jun 26, 2023

With the kind of features we are looking for, be it with Barracuda or Check Point, we are looking at how we can showcase them to the customer and claim that this one is the best solution for your infrastructure and use cases. I would like Check Point's technical support to be improved.

RG
Reseller
Top 5
2023-06-01T14:10:00Z
Jun 1, 2023

It would be nice to see them expand their collaboration capabilities to include other suites and integrate with lesser-known products. For example, there are other collaboration tools besides Box and Slack that they could explore.

NG
User
Top 5Leaderboard
2023-02-25T23:43:00Z
Feb 25, 2023

Maybe they could integrate the solution with Avanan. Doing that would really make it a very robust solution. They could improve Check Point support response times. Sometimes it takes days to resolve or even days to get a first response. The solution lacks public documentation and some documentation is not so clear, which means that the client does not understand the implementation that must be carried out. You can only see the costs through a Check Point partner.

AG
User
Top 5
2023-02-07T12:52:00Z
Feb 7, 2023

I am happy with the powerful performance of the set features. We have achieved the most set goals, and we are grateful for this robust solution. There are sometimes leakages of viruses when the system is experiencing network failures. The information may land in unsafe hands and lead to unpredictable attacks. Timely updates and system maintenance are encouraged to enhance continuous business operations. Efficient categorization of viruses will help filter out advanced phishing attacks before they affect the conversation infrastructure.

BW
Real User
Top 5
2023-01-19T15:02:00Z
Jan 19, 2023

The system has programmed categories of threats that are detected automatically. This can lead to virus leakage and spread malicious data across the enterprise. The cost of deployment and integration with other applications is high. Some files are not scanned thoroughly due to occasional network failures. We have experienced the best services from the performance of this platform despite a few operational challenges that rarely occur. Monitoring the system operation for new teams is not easy due to complicated configuration techniques.

CZ
User
Top 5
2022-12-08T08:46:00Z
Dec 8, 2022

The set collaboration and email security features have been stable since we deployed this software. Check Point Harmony Email & Collaboration cost is high, and the deployment process may take longer in a new environment. It blocks secure communication if the settings are not well set and defined for a given time frame. The most set objectives have been achieved with this leading anti-phishing platform that helps to keep the entire organization safe. It has prevented account takeover and created the best infrastructure for sharing files and data. After updates, the internet connection fails, and I have to restart my desktop to resume initial functionalities. It is not easy to establish the number of computers that have access to this network.

Shrinkhala Jain - PeerSpot reviewer
User
Top 5Leaderboard
2022-11-22T04:36:00Z
Nov 22, 2022

They could continue to offer more stringent security policy measures for threat point management. Their zero-day threat protection can be further strengthened to have better compliance control, as 1% data loss and data breaches are still possible through existing systems. Even this 1% carries the potential to harm the system for a long time. We should have more and more pilots of security systems across different business environments to have 100% security checks and compliance.

Hazel Zuñiga Rojas - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-11-17T16:27:00Z
Nov 17, 2022

The solution really has many outstanding features. It is quite easy to install and configure and is very complete. We could analyze services such as SharePoint and have more seamless integration. They could help us be integrating features with solutions from third parties. That would be very helpful. Right now, we do not have complete analysis when it comes to analyzing and detecting all the data that is saved. Having a product that could sweep repositories would be great.

Suresh Pathipatti - PeerSpot reviewer
Real User
Top 5
2022-08-30T16:01:20Z
Aug 30, 2022

Harmony Email & Collaboration could be improved by making the whitelist available on the website and application level.

Jonathan Ramos G. - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-08-22T19:36:00Z
Aug 22, 2022

Something worth mentioning is the need for Spanish language support and better representation for teams in the Latin American area. There is a growing demand for these IT services and new technologies. Its guides are not great. It would be more pleasing if these guides could be updated and improved in their design. The support that most requires attention is the phone calls or the cases through the support page. Several times, through the chat function, we found that it gets stuck and does not bring up the live chat.

Adrian Cambronero - PeerSpot reviewer
Reseller
Top 5Leaderboard
2022-07-26T13:57:00Z
Jul 26, 2022

Check Point Harmony Email & Collaboration presents a problem similar to the other Check Point tools that it was able to manage, and that is the access to its administrative functions. Since the portal to the management and administration entry sometimes has performance problems and takes a long time to respond to what has arrived, the handling of the tool is difficult. It presents problems in the management of technical support since the SLA is not optimal, causing delays. This means that security problems may arise since it does not provide a quick response or a concrete solution.

DAlvarado - PeerSpot reviewer
User
Top 5
2022-06-20T05:35:00Z
Jun 20, 2022

Since this solution is administered through Check Point Infinity Portal, this would be the entry key for management. Sometimes the portal has performance problems, and sometimes it takes time to respond, which causes difficulty in managing the tool. It would also be very good if they improved the support management since sometimes they take a long time to respond, or offer help only during office hours, which is not the most convenient. Sometimes you choose to investigate by your own means or using the Check Point documentation.

MS
Real User
2021-10-09T20:54:00Z
Oct 9, 2021

It is one of the best solutions for cloud-based email security. Almost all features are available, which is required by most organizations. Still, some other features could be added to create more advantages, such as integration with on-premises exchange integration with other SaaS clouds. Integration with other threat clouds and AI engines would be helpful. A phishing simulator would be helpful as a user training module. Publishing future roadmaps would help us understand what to expect. The product should offer integration with other SIEM tools. Improvement is a key element of any product and Check Point is doing improvements very effectively - therefore there are no major concerns.

Rodrigo Nalda - PeerSpot reviewer
Real User
2021-03-26T10:30:00Z
Mar 26, 2021

Check Point has to continue refining the intelligence engine to minimize the number of false positives.

PD
Vendor
2021-02-27T11:34:00Z
Feb 27, 2021

Cloud Guard would be a complete solution if Check Point added a comprehensive data loss solution that included capabilities such as bulk data transfer detection. I would like to see a centralized gateway so that anyone from any geolocation can access the infrastructure with minimum latency. I would like to see additional work on protecting against phishing emails by adding more filters to minimize risk or to harden the security. Stability is the main area that Check Point needs to focus on. Integration with third-party APIs should be supported, as AI and ML can get more inputs to minimize the false rate ratio.

KP
Real User
2021-01-29T06:17:00Z
Jan 29, 2021

We are unable to export the reports from the dashboard, and if it is possible to do then it is not intuitive.

VR
Real User
2020-12-09T05:46:00Z
Dec 9, 2020

The false positive rate is one of the problems that we had faced with Check Point's information. For example, we have a number of false positives in both CloudGuard SaaS and CloudGuard IaaS, which has been quite disappointing when we find them. However, the moment when we whitelist or blacklist false positive things, the solution gives us more efficient security than other solutions. When I teach Check Point IaaS, I feel like it is putting devices into learning mode and feeding more stuff to the solution, which gives me more efficient security. We download the SmartConsole from AWS, installing it on our computers, then managing it from our end only on local machines. I need to download agents for every machine from the Check Point instance. To connect with the SmartConsole, then I need to give public access to Check Point's machine. At that moment, there is no configuration in my machine so I need to give some public access to our machine. Giving public access without configuring anything is the first defect or drawback. It takes a few times for every engineer to download the agent and configure the policy, and that takes five to 10 minutes. Within those five to 10 minutes, it is insecure. The integration with the Check Point console needs improvement, e.g., accessing the SmartConsole is difficult.

DU
Real User
2020-11-01T09:42:00Z
Nov 1, 2020

The NAVEX metrics that I have been using on the CloudGuard dashboard cannot be exported. If they were to add report exporting capabilities on each of metric objects on the dashboard, that would be awesome.

OP
Real User
2020-09-26T21:08:00Z
Sep 26, 2020

From time to time, the system's administrators notice the increase in the false-positive alerts being reported by CloudGuard SaaS. The increase usually lasts for several days, with the longest we observed being about a week. During these periods, some number of the "clean" emails are blocked and not delivered to the end-users. I hope the Check Point team would work on improving the detection algorithm and the amount of the false-positive alerts would be more predictable, stable on the minimal level.

KC
Real User
2020-07-28T06:50:00Z
Jul 28, 2020

We still get some false positives. There are times when legitimate stuff gets flagged and it could be that somebody is expecting a very important email but they don't end up getting it. On the flip side, when we alert Check Point about stuff like this, it is corrected, so they are improving. That's a plus. In terms of additional features, right now it shows you login activity for Office 365, a bit of a broad overview. I would like to be able to drill down further into that to see real-time login events on a map.

DA
Real User
2020-05-21T06:20:00Z
May 21, 2020

One of the areas that I would like to see them develop into the product would be in the user feedback arena. Today, if a phishing email were to get through and bypass the product — which very few do — it would be nice if, when a user clicked on that phishing email, they got a second-chance opportunity, a chance to double-check that they really wanted to proceed to that website.

JG
Real User
2020-04-23T10:13:44Z
Apr 23, 2020

At this time, the two-factor authentication does not work for Active Directory. This is something that we are looking forward to.

DD
Real User
2019-02-12T12:12:00Z
Feb 12, 2019

I have a keen interest in being able to consolidate and being able to have one viewpoint. I want to be able to integrate directly into our centralized login. I would love to see the ability to integrate into our SIEM solution which is on-premise. I see where in a later update, they have built ability to integrate with an on-premise logging solution, so this is a big plus.

Check Point Harmony Email and Office is a cloud-based software offering complete protection to stop malware attacks through emails. The software is designed to provide protection for organizations using Office 365, G Suite, Google Workspace, and all other collaboration and file-sharing apps. Access permissions can be granted and custom policies can be defined for any user of choice. Check Point Harmony Email and Office identifies and blocks advanced malware, phishing, and ransomware attacks...
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