Cisco Secure Email Cloud Mailbox can improve by adding advanced phishing, then the solution would become the best in the market. However, this could increase the price even more. Additionally, if CES with domain protection could be added it would be an even better solution.
Learn what your peers think about Cisco Secure Email Threat Defense. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
Product Manager-Cyber Security & Networking Active at a tech services company with 501-1,000 employees
Reseller
2021-12-14T19:33:00Z
Dec 14, 2021
The distributors provide an annual billing option, but we do not have a monthly billing option. Customers will benefit greatly from monthly billing because the majority of customers today use the cloud, be it Office 365, or Google Cloud. Monthly billing will be extremely beneficial. Maybe the end DLP can be a bit more granular in email security. DLP is already present, but it could be more in-depth.
Technical Support Executive at a tech company with 51-200 employees
Real User
2021-03-04T07:25:00Z
Mar 4, 2021
Currently, Cisco Cloud Mailbox meets all of our requirements. If I had to say something, maybe they could have a more regular update schedule or perhaps hire more support engineers to get service faster.
Systems Administrator at a university with 1,001-5,000 employees
Real User
2020-06-28T08:51:00Z
Jun 28, 2020
The search area has room for improvement. When you go to the next page, it remains at the bottom of the current page that you're on. Also, under the reports section, it allows you to see any "convictions," but if you want to search for those convictions you have to remember when they all came in and go back and edit the search accordingly. You cannot click on the list of convictions to actually see if you had a spike at a certain time.
Director IT Security at a wellness & fitness company with 5,001-10,000 employees
Real User
2020-06-25T10:53:00Z
Jun 25, 2020
If Cisco could continue to develop integrations, whether it's internal tooling, Threat Grid, or AMP reporting which could be accessible via a single web page, that would be helpful. This would essentially add additional context on messages as well as files or links being detected. Potentially adding additional context on why certain messages are tagged as spam or malware. In our case, malware hasn't been detected yet, but spam certainly has been. Knowing what engines or which components of the message make it identifiable as spam, that could be useful. Additional context and reporting accessibly via the main dashboard would be great. There is still room for improvement in terms of integrations with other Cisco tools and non-Cisco tools. There is also some room for improvement needed in terms of the reporting.
Cisco's secure email threat defense is designed to provide comprehensive protection against email-based threats. With the increasing sophistication of cyber attacks, it is crucial for organizations to have a robust solution in place to safeguard their email communications.
The product offers advanced threat detection capabilities, leveraging machine learning algorithms and real-time analysis to identify and block malicious emails. It scans incoming and outgoing emails for suspicious...
The tool gives false positives and it needs to be more accurate. I would like to see AI as a new feature.
From a technical point of view, Cisco is far behind in terms of cybersecurity, and it has to improve very much.
We encounter issues while searching for missing emails. They should improve this particular feature.
The solution is a bit expensive. It could be cheaper.
I haven't found any weak points just yet. The pricing could always be better.
Cisco Secure Email Cloud Mailbox can improve by adding advanced phishing, then the solution would become the best in the market. However, this could increase the price even more. Additionally, if CES with domain protection could be added it would be an even better solution.
The distributors provide an annual billing option, but we do not have a monthly billing option. Customers will benefit greatly from monthly billing because the majority of customers today use the cloud, be it Office 365, or Google Cloud. Monthly billing will be extremely beneficial. Maybe the end DLP can be a bit more granular in email security. DLP is already present, but it could be more in-depth.
This solution could be improved by integration with Sandbox.
Currently, Cisco Cloud Mailbox meets all of our requirements. If I had to say something, maybe they could have a more regular update schedule or perhaps hire more support engineers to get service faster.
The search area has room for improvement. When you go to the next page, it remains at the bottom of the current page that you're on. Also, under the reports section, it allows you to see any "convictions," but if you want to search for those convictions you have to remember when they all came in and go back and edit the search accordingly. You cannot click on the list of convictions to actually see if you had a spike at a certain time.
If Cisco could continue to develop integrations, whether it's internal tooling, Threat Grid, or AMP reporting which could be accessible via a single web page, that would be helpful. This would essentially add additional context on messages as well as files or links being detected. Potentially adding additional context on why certain messages are tagged as spam or malware. In our case, malware hasn't been detected yet, but spam certainly has been. Knowing what engines or which components of the message make it identifiable as spam, that could be useful. Additional context and reporting accessibly via the main dashboard would be great. There is still room for improvement in terms of integrations with other Cisco tools and non-Cisco tools. There is also some room for improvement needed in terms of the reporting.