IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks. Additionally, it should support other platforms, including Linux.
Information Technology Security Consultant at Exprivia Italtel
Consultant
Top 20
2023-08-01T10:09:01Z
Aug 1, 2023
Sometimes IBM MaaS360 seems buggy. The buggy nature of the solution is the first impression it gives out due to some mismatches in the solution, though in the background, it really works. At first, the tool may not look so efficient, but it is quite efficient in reality. The aforementioned area of concern can be considered for improvement. In the future, I would like to see better integration capabilities in IBM MaaS360 that allow it to integrate with productivity software from Microsoft.
President at a energy/utilities company with 11-50 employees
Real User
Top 20
2023-05-03T12:58:00Z
May 3, 2023
It's difficult for someone like me to set up a phone that doesn't require a SIM card, like Apple's new phones. I prefer to open up a phone and ensure it's properly set up before the user starts using it. As soon as the phone is turned on, it automatically connects to the network and becomes the user's new phone. If the phone isn't set up properly before this happens, it could cause problems for the user. Additionally, without a SIM card, the speaker can't monitor or remotely wipe the phone if necessary.
IBM MaaS360 can improve the information provided for DLP control. Some of our customers would benefit from this. In a future release, they should add more compatibility with different types of devices, Zebra. Our clients needed to control different types of devices using the same license to control mobile phones.
An area for improvement would be handshaking with Microsoft in terms of trying to get a DLP on Microsoft OS. It would also be useful to be able to do containerization with Microsoft. There are also issues with email security when the functionality is defined from your AD or Exchange.
Assistant til konsernregnskapssjef & IT integrasjonsansvarlig at a energy/utilities company with 51-200 employees
Real User
2022-01-17T06:20:12Z
Jan 17, 2022
We had a problem with Microsoft computers. If you downloaded emails on a Microsoft Windows Surface PC, that would also require a license. The Outlook application didn't look great for us on a PC.
Solution Consultant, Strategic Accounts Manager at a tech services company with 501-1,000 employees
Consultant
2021-10-25T16:03:47Z
Oct 25, 2021
From an improvement perspective, I would say that it could be more granular. MaaS360 could take features from both AirWatch and Jamf and integrate them into their solution. Zero day support is something they can work on. They can make it a little bit more user-friendly as compared to Jamf or AirWatch.
General Manager at a comms service provider with 10,001+ employees
Real User
Top 20
2021-03-23T14:52:52Z
Mar 23, 2021
When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers.
Mobility Strategist at a retailer with 10,001+ employees
Real User
2021-03-10T10:36:19Z
Mar 10, 2021
The main issue we have with the solution is synchronization between the information and between the devices and the portal. The information that we see in the portal sometimes does not reflect, or not show, the real-time situation. The user experience really isn't so good. It's important that they work to improve this aspect.
Manufacturing Analyst at a manufacturing company with 5,001-10,000 employees
Real User
2021-02-25T07:11:00Z
Feb 25, 2021
Overall, I haven't been happy with it. Their licensing platform is absolutely awful. We've got locked out of our own account several times and that just has put a bad taste in my mouth. The initial setup is not exactly straightforward. There have been some changes in its software. The portal, for example, has changed. One nuisance feature is that, when you login, you have to always press enter, which is annoying. With most sites, you just click on the login and you go. With this portal, you have to specifically hit enter. The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful.
Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
Real User
2021-01-23T18:59:50Z
Jan 23, 2021
The user interface could definitely use some improvement. It's very basic, but anyone not used to it might require some assistance. It's not really intuitive. I'd like to see more access at the account level. It's difficult to identify the number of licenses available in our account and to which interface they belong. We sometimes have to segregate; some users require the full enterprise features while others, who are partners or employees, are just given basic access. Being able to identify and assign the licenses would be very helpful. It's more of an administrative thing in terms of bookkeeping, but it would be great if that issue could be addressed.
Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
Real User
2021-01-21T19:22:00Z
Jan 21, 2021
The user interface could definitely use some improvement. It's good enough, albeit pretty basic. However, anybody that is not used to it might require some assistance early on because it is not very intuitive. It is fairly simple to use, yet a little complex to manage. At least, the initial setup is complex to manage. One of the things that I would like to see in the next release is improvements at the account level. it is a little bit difficult to identify the number of licenses that are visible in my account, and to which suite each belongs. If there are four suites, we sometimes have to have segregation. Some users require the full set of enterprise services, whereas some users who are our partners or just employees are just given basic inventory management tools. Being able to identify and account for these licenses would definitely help. This is not related to the actual usage, but rather, it's more of an administrative task. It can be overcome with manual bookkeeping but still, a bit more effort would be needed. If this can be simplified then that would be great.
VP of Information Technology at Queen City Hospice
Real User
2020-12-01T23:14:44Z
Dec 1, 2020
The look needs to be updated and it could be simpler to use. The portal itself looks old and outdated. I would like to see more automation and better reporting. Their reports are a bit archaic.
Vice President, Information Technology and Project Management Office at a pharma/biotech company with 51-200 employees
Real User
2020-10-22T14:39:50Z
Oct 22, 2020
We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment.
Sometimes I would like to have local support because a company that provides 24/7 support means that the technical support staff are not always fluent English speakers. My English is not fluent, but it's better to have an English speaker. It's sometimes hard to make yourself understood. We are looking at that now with the single sign-on and MFA, but that's been fairly smooth.
What is enterprise mobility management (EMM)? Enterprise mobility management (EMM) is a set of services, processes, policies, and technologies designed to secure and manage corporate data on employees’ mobile devices.
Configuring policies is difficult in IBM MaaS360. It also needs to improve usability.
The product needs to improve tech support.
IBM MaaS360 needs to have stronger points when it comes to the area of BYOD. IBM MaaS360 covers a very broad range of operating systems and devices.
IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks. Additionally, it should support other platforms, including Linux.
Sometimes IBM MaaS360 seems buggy. The buggy nature of the solution is the first impression it gives out due to some mismatches in the solution, though in the background, it really works. At first, the tool may not look so efficient, but it is quite efficient in reality. The aforementioned area of concern can be considered for improvement. In the future, I would like to see better integration capabilities in IBM MaaS360 that allow it to integrate with productivity software from Microsoft.
The solution's integration with Microsoft Teams could be better.
It's difficult for someone like me to set up a phone that doesn't require a SIM card, like Apple's new phones. I prefer to open up a phone and ensure it's properly set up before the user starts using it. As soon as the phone is turned on, it automatically connects to the network and becomes the user's new phone. If the phone isn't set up properly before this happens, it could cause problems for the user. Additionally, without a SIM card, the speaker can't monitor or remotely wipe the phone if necessary.
The cost has room for improvement. The UI has room for improvement.
IBM MaaS360 can improve the location reporter. There is a 15-minute delay and this does not allow for any usefulness.
IBM MaaS360 can improve the information provided for DLP control. Some of our customers would benefit from this. In a future release, they should add more compatibility with different types of devices, Zebra. Our clients needed to control different types of devices using the same license to control mobile phones.
An area for improvement would be handshaking with Microsoft in terms of trying to get a DLP on Microsoft OS. It would also be useful to be able to do containerization with Microsoft. There are also issues with email security when the functionality is defined from your AD or Exchange.
The reporting and alerting could be improved.
We had a problem with Microsoft computers. If you downloaded emails on a Microsoft Windows Surface PC, that would also require a license. The Outlook application didn't look great for us on a PC.
From an improvement perspective, I would say that it could be more granular. MaaS360 could take features from both AirWatch and Jamf and integrate them into their solution. Zero day support is something they can work on. They can make it a little bit more user-friendly as compared to Jamf or AirWatch.
Overall, the solution is good, although I have not conducted a detailed examination of it. This said, I feel the pricing to be very high.
When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers.
The main issue we have with the solution is synchronization between the information and between the devices and the portal. The information that we see in the portal sometimes does not reflect, or not show, the real-time situation. The user experience really isn't so good. It's important that they work to improve this aspect.
Overall, I haven't been happy with it. Their licensing platform is absolutely awful. We've got locked out of our own account several times and that just has put a bad taste in my mouth. The initial setup is not exactly straightforward. There have been some changes in its software. The portal, for example, has changed. One nuisance feature is that, when you login, you have to always press enter, which is annoying. With most sites, you just click on the login and you go. With this portal, you have to specifically hit enter. The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful.
The user interface could definitely use some improvement. It's very basic, but anyone not used to it might require some assistance. It's not really intuitive. I'd like to see more access at the account level. It's difficult to identify the number of licenses available in our account and to which interface they belong. We sometimes have to segregate; some users require the full enterprise features while others, who are partners or employees, are just given basic access. Being able to identify and assign the licenses would be very helpful. It's more of an administrative thing in terms of bookkeeping, but it would be great if that issue could be addressed.
The user interface could definitely use some improvement. It's good enough, albeit pretty basic. However, anybody that is not used to it might require some assistance early on because it is not very intuitive. It is fairly simple to use, yet a little complex to manage. At least, the initial setup is complex to manage. One of the things that I would like to see in the next release is improvements at the account level. it is a little bit difficult to identify the number of licenses that are visible in my account, and to which suite each belongs. If there are four suites, we sometimes have to have segregation. Some users require the full set of enterprise services, whereas some users who are our partners or just employees are just given basic inventory management tools. Being able to identify and account for these licenses would definitely help. This is not related to the actual usage, but rather, it's more of an administrative task. It can be overcome with manual bookkeeping but still, a bit more effort would be needed. If this can be simplified then that would be great.
The look needs to be updated and it could be simpler to use. The portal itself looks old and outdated. I would like to see more automation and better reporting. Their reports are a bit archaic.
We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment.
Sometimes I would like to have local support because a company that provides 24/7 support means that the technical support staff are not always fluent English speakers. My English is not fluent, but it's better to have an English speaker. It's sometimes hard to make yourself understood. We are looking at that now with the single sign-on and MFA, but that's been fairly smooth.
Regarding laptop management, some features are not right. IBM needs to improve the features for the laptop. It also needs a feature to restrict USBs.