Head - Financial Reporting and Taxation at Sify Technologies
Real User
Top 20
2022-07-12T08:17:24Z
Jul 12, 2022
The user experience of Oracle CX Sales is not as good as Salesforce. The UI/UX is definitely not at that level. They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.
CRM /CX Business Analyst, Solutions Consultant & PM
Real User
Top 5
2022-06-08T07:16:17Z
Jun 8, 2022
The solution can scale, however, it is an area that is improving and needs improving. You can get disconnected if you do not have a strong, reliable internet connection. We'd like more enhancements related to the account portfolio, something called the account plan. More integrations would be ideal. They need to include non-revenue items in the sales goals in the quarterly plans. It's very difficult to find a consultant already scalable enough for all these languages. Even though we have a lot of technical guys, technical and very clever technical guys or consultants all over the world, we don't have someone who has all these languages at the same time for Oracle.
We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being. Oracle CX Sales could add more features in the future.
Customers usually do not prefer the solution over Sales Cloud. Support is very poor.
The user experience of Oracle CX Sales is not as good as Salesforce. The UI/UX is definitely not at that level. They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.
The solution can scale, however, it is an area that is improving and needs improving. You can get disconnected if you do not have a strong, reliable internet connection. We'd like more enhancements related to the account portfolio, something called the account plan. More integrations would be ideal. They need to include non-revenue items in the sales goals in the quarterly plans. It's very difficult to find a consultant already scalable enough for all these languages. Even though we have a lot of technical guys, technical and very clever technical guys or consultants all over the world, we don't have someone who has all these languages at the same time for Oracle.
We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being. Oracle CX Sales could add more features in the future.
The interface of Oracle CX Sales could be more user-friendly.