Information Security Manager at a retailer with 10,001+ employees
Real User
Top 5
2021-11-22T21:30:20Z
Nov 22, 2021
Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book.
If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).
Search for a product comparison in Vulnerability Management
What is vulnerability management? Vulnerability management is the meticulous, exhaustive, systematic process implemented to discover any potential threats or vulnerabilities, stop those threats, and repair those vulnerabilities before any serious problems develop with your important operating systems. Vulnerability management also involves fixes and patches to repair those threats and vulnerabilities. It is generally accomplished in combination with additional risk assessment and...
Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book.
If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).
Hi @Jairo Willian Pereira, @Rahul Patel, @KashifJamil and @Attila Mate Kovacs,
Do you have any experience with SLAs and possibly can share your knowledge here?
Thanks!